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Privacy Policy

This Privacy Policy is the integral part of Terms and Conditions. is committed to upholding a high standard when it comes to securing and protecting personal information of our users and clients. It is vital and important to us that your personal information is kept safe and confidential when you use our Website and Services. We use secure technologies and are being transparent about our policies that regulate personal information of our users. That is why we provide you with this Privacy Policy to explain how we use, collect and protect your personal information.

This Privacy Policy is a legally binding agreement between you as the user(s) or client(s) of the Website (referred to as “you”, “User” and “Client,” hereinafter) and (referred to as “we”, “our” or “” hereinafter).

All capitalized terms used in the Terms and Conditions shall apply to this Privacy Policy with the same meanings ascribed to them in the Terms and Conditions.

By accessing, browsing and using our Website and/or making any reservations through the Website, you agree to proceed on the basis of this Privacy Policy. This Privacy Policy refers to all bookings and/or services made through our online booking platform. By accessing and completing a booking through our online booking platform you acknowledge to have read, understood and agree to comply with the following Privacy Policy and all applicable laws and regulations governing “” online reservations platform, website and services.

Collection and Use of User’s Personal Information receives, collects, records, retains, uses and stores personal information about each User (“User’s Personal Information”), which includes the following User’s Personal Information:

  • information provided by the User during registration and use of the Website and Services, including personal details, user name, address, phone number, fax number and e-mail address;
  • other information about the User required and/or stored for the use of the Website;
  • information collected about the User or potential user from external events such as trade shows, industry events and other events;
  • data automatically collected by our software in the course of your use of the Website, including, but not limited to, IP address, cookies data, performance specifications of the User’s hardware and software, date and time of access to the Website, the URL of the page requested and other similar information;
  • information connected with the User’s booking and browsing activities on the Website and other statistical information about the User’s visits and use of the Website;
  • details of User’s activities and bookings made on the Website, including, but not limited to, hotel name, hotel location and/or length of stay, preferences for stay, guest names;
  • information connected with any transaction and payment services of the User, including, but not limited to, bank account numbers, billing information, credit/debit card numbers and expiration dates, tracking information from cheques or money orders;
  • information provided by the User when you makes a reservation on the Website (e.g. name, home address, telephone number, payment information and the names of accompanying guests); has no control over and is not responsible for processing of the information by third-party websites, which the User may access by hyperlinks available on the Website, including hyperlinks in search results. requires the User to provide valid User’s Personal Information. may not always verify the User’s Personal Information provided by the User. In case the User provides false information, such consequences of providing false information are established and shall be regulated by the Terms and Conditions. processes the User’s Personal Information in order to:

  • register you as a user, providing you with an account on the Website;
  • verify the User’s eligibility to use the Website and Services;
  • complete and administer your online reservation and forward your reservation details to the Accommodation you have booked;
  • facilitate communication between you and Accommodation/or our Customer Support on the Website;
  • improve the quality of the Services and Website, develop new Services;
  • target advertisements;
  • carry out statistical and other kinds of research and analysis based on anonymized data.

Protection of the User’s Personal Information

To prevent unauthorized access, we maintain reasonable physical, electronic and organizational procedures to protect the User’s Personal Information against accidental or unlawful destruction or accidental loss, alteration, or unauthorized disclosure or access.


A cookie is a small amount of data that is placed in the browser of your computer or on your mobile device. Cookies allow you to be recognized as the same user across the pages of a website. Cookies allow your browsing choices to be remembered and make you recognized when you return to a website. may use certain technologies to better understand how you use our Website and Services. Cookies are transferred by to the User’s devices and may be used by to ensure that our Website works properly for the User, to provide the User with customized services, to target advertising displayed to the User, for statistical and research purposes and to improve our Services.

The User may change the User’s web browser’s settings to reflect cookie preferences by configuring the browser. By setting your preferences in the browser, you can accept all cookies or you can choose to be notified when a cookie is sent or you can choose to reject all cookies. If you reject or block all cookies, you will not be able to take full advantage of the Website and certain features of the Website may not function properly or may not be available for you.

Information Collected or Received

The protection of the User’s Personal Information and your privacy is important to us. We do not disclose the User’s Personal Information to any third parties except for Accommodation suppliers or our service providers engaged by us to perform some functions on our behalf, including, but not limited to, data entry, database management, promotions, products and services alerts, analyzing data, providing marketing assistance, providing search results and links (including paid listings and links), processing credit card payments, and providing customer service (the “Service Providers”). These Service Providers are under a duty of security and confidentiality to and are only permitted to use User’s Personal Information in connection with their functions and not for their own purposes (including direct marketing). may disclose and transfer User’s Personal Information to our affiliated companies for the purpose described in this Privacy Policy. may disclose User’s Personal Information to a third-party in order to protect, establish, or exercise our legal rights or defend against legal claims; comply with a subpoena, court order, legal process, or other legal requirement; or when we believe in good faith that such disclosure is necessary to comply with the law, prevent imminent physical harm or financial loss, or investigate, prevent, or take action regarding illegal activities, suspected fraud, threats to our property, or violations of the Terms and Conditions.

The User understands that the User’s Personal Information is available and accessible by our employees who we believe reasonably need to come into contact with that information to provide Services to you or in order to do their jobs. may disclose statistical information with third parties engaged by us, but when we do so, we do not provide personally-identifying information without your consent

We can only speak for ourselves; this Privacy Policy does not apply to the practices of third parties that does not own or control, or individuals that does not employ or manage. If you provide your information to others throughout the Internet, different rules may apply to the use or disclosure of the information you provide to them. does not control the privacy policies of third parties, and you are subject to the privacy policies of those third parties where applicable. is not responsible for the privacy or security practices of other websites on the Internet, even those linked to our Website. We encourage you to ask questions before you disclose your personal information to others.


The security of the User’s Personal Information is important to us. We use certain technologies to secure sensitive information (such as credit card number). follows generally accepted industry standards to protect the User’s Personal Information submitted to us, both during transmission and once receives it. No method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.

Your account is protected by a password. You shall be responsible for security of your account. The User shall keep the User’s ID and password confidential. The User shall be responsible for any actions (and their consequences) in and with Services through the User’s account including voluntary transfer by the User of information required to access the User account to third parties on any conditions (including by contracts or agreements).

The User shall promptly inform of any instances of unauthorized (not allowed by the User) access to the Services through the User’s account and/or any breach (alleged breach) of confidentiality. For security reasons, the User shall securely log out after completing each session of operating Services. shall not be responsible for any potential loss or damage of information as well as any other consequences appearing as a result of failure by the User to comply with this part of the Privacy Policy.

User’s Ability to Edit and Edit Personal Information

Under the applicable laws, the User may have the right to access to the User’s Personal Information held by and to request certain User’s Personal Information to be corrected, edited and removed.

You may change or correct certain User’s Personal Information available on the Website.


The Website and its content are not targeted to minors (those under the age of 18) and we do not intend to sell our Services to minors. However, we have no way of distinguishing the age of individuals who access our Website. If a minor has provided us with Personal Information without parental or guardian consent, the parent or guardian should contact us in writing at the following address:

Data Retention retains your User’s Personal Information for as long as is necessary or your User’s account is active or as needed to provide you with the Services. If you no longer want us to use your User’s Personal Information and/or to provide you with the Services, you may close your account. However, we may retain and use your User’s Personal Information as necessary to comply with our legal obligations, resolve disputes and enforce our agreement.

You shall inform us of any changes in your User’s Personal Information. We may update or delete your User’s Personal Information accordingly.

Modifications to the Privacy Policy

Pursuant to the Terms and Conditions, may revise the Privacy Policy at any time and in its sole discretion by posting the relevant revised and restated Privacy Policy on the Website. Please visit this page to be kept updated.

Notifications and Messages from

Any notice, feedback, recommendations or other communication given or made under or in connection with the matters contemplated by this Privacy Policy may be submitted in writing and sent electronically to the following address:

From time to time may send you messages that are service-related and required for our Users, including newsletters and other alerts. may also send you news and updates about changes to our Website and Services. Such messages may be sent internally, by e-mail or by push notifications. The User may choose to subscribe or unsubscribe from newsletters.