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Terms & Conditions

Welcome to www.happytravel.com website (the “Website”). We provide our users and visitors an online platform where they may find and book different types of accommodation, which are accessible through our Website and software. These Terms and Conditions, as amended from time to time, apply to all services made available online on the Website and/or through any electronic and mobile device, by e-mail and telephone or otherwise.

These Terms and Conditions are a legally binding agreement between you as the user(s) or client(s) of the Website (referred to as “you”, “User” and “Client” hereinafter) and “Happytravel.com” (referred to as “we”, “our” or “Happytravel.com” hereinafter).

By accessing, browsing and using our Website and/or making any reservations through the Website, you agree to proceed on the basis of these Terms and Conditions. These Terms and Conditions refer to all bookings and/or services made through our online booking platform. By accessing and completing a booking through our online booking platform you acknowledge to have read, understood and agree to comply with the following Terms and Conditions and all applicable laws and regulations governing “Happytravel.com” online reservations platform, website and services.

If you do not agree to be bound by these Terms and Conditions, you shall not use or access this Website and our services. Please read them carefully.

Scope of the Services

Through the Website we gather information on different types of lodging from our accommodation suppliers who have accommodations to rent (the “Services”), including but not limited to, hotels, apartments, hostels, motels, rooms for rent, cottages (“Accommodation”). By using our Website, you may browse Accommodations and make reservations with such Accommodations. Happytravel.com is not an owner or operator of Accommodation properties listed on the Website. Happytravel.com does not own, sell, resell, furnish, provide, rent, re-rent, manage and/or control Accommodations listed on the Website. By making a reservation on our Website, you enter into a direct (legally binding) contractual relationship with the Accommodation supplier at which you book.

The information about the Accommodation as well as the price listed on the Website is based solely on the information provided by our Accommodation suppliers. Our Accommodation suppliers are responsible for providing us with updated information on their Accommodations to rent, price, availability and other information displayed on the Website. We do not verify such information provided by the Accommodation suppliers and cannot guarantee that all information is accurate, complete and correct, nor can we be held liable for any errors, omission, interruptions (whether due to any breakdown, repair, upgrade or maintenance of our Website or otherwise), inaccurate, misleading or untrue information or non-delivery of information. Each Accommodation supplier remains responsible at all times for the accuracy, completeness and correctness of any and all information displayed on our Website.

This Website does not constitute and shall not be regarded as a recommendation or endorsement of the quality, service level, qualification of any Accommodation displayed on the Website.

Acceptance and Modifications

These Terms and Conditions (the “Terms”) contain important information regarding the use of the Website, your rights and obligations.

The collection, use and protection of your personal information are regulated by the Privacy Policy, which is an integral part of these Terms. The Privacy Policy shall have the same effect as the Terms.

These Terms shall govern your use of our Website and Services. The use and access of the Website may include:

  • browsing through the Website and/or our applications;
  • any other actions permitted by these Terms.
  • submission of any material and information to the Website;
  • use of any of the Services, including reservation of any Accommodation;
  • registration with the Website;

You acknowledge and agree that we may revise these Terms at any time and in our sole discretion by posting the relevant revised and restated Terms on the Website. We reserve the right to modify, suspend or terminate the Website and/or any portion thereof, including any service or product available through the Website, and/or your use of the Website, or any portion thereof, at any time for any reason with or without notice to you.

By continuing to access or use the Website and Services, you are indicating that you agree to be bound by the revised Terms. If you do not agree to continue to use the Website and/or Services on basis of the revised Terms, please cease to use our Website and/or Services.

When revised Terms come into effect, the revised Terms shall supersede the previous version of the Terms.

Eligibility

You can make a reservation on our Website if you are over 18 years old or the legal age as defined by your country of residence, and have the full legal capacity to make the transaction (or have the authorization from your legal guardian). By making a reservation on the Website, you represent and warrant that you have reached the age of 18 or the legal age of your country of residence and have the full legal capacity to make the transaction.

You may use our Services and Website only as permitted by applicable law, including laws and regulations of your country of residence. We are not responsible for any use of our Services and Website in any way or manner by entities that are not permitted to do so by applicable law.

You agree to comply with all local laws regarding online conduct and acceptable content. You are responsible for all applicable taxes.

Use of the Website

You may use our Website in the manner permitted by these Terms and you hereby undertake not to make any speculative, false or fraudulent bookings or any reservations in anticipation of demand.

In order to make a reservation and access certain features, you may do so without registering an account on the Website. However, we recommend you register and create an account on the Website, e.g. to view your order history. You can make reservations on the Website if you provide full and true payment details. When creating an account on the Website, you shall provide e-mail, postal and/or other contact details. Please make sure that your contact details are accurate and correct, as we may use these details to contact you with regards to any issues that arise with your account, your bookings, your preferences and more. You will be responsible for keeping your contact details accurate, correct and up-to-date.

We keep your personal information safe and confidential as described in the Privacy Policy.

We offer our Website for your personal and non-commercial use. As a condition of using this Website, you agree not to use this Website or its contents or information for any commercial or non-personal use (direct or indirect) or for any purpose that is illegal, unlawful or prohibited by the Terms.

You shall be responsible for security of your account on the Website and keep your user ID and password confidential. You shall be solely responsible for any actions (and their consequences) in and with Services through your account including any reservations and/or transactions made through your account.

Use of the Website and Services, any content or materials on the Website for any purpose not expressly permitted in these Terms is prohibited. You must not:

  • use this Website or its contents for any non-authorized commercial purpose;
  • use the Website and its contents in any way that is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity, make any speculative, false or fraudulent reservation;
  • use the Website in any way or take any action that causes, or may cause, damage to Happytravel.com or impairment of the performance, availability or accessibility of the Website;
  • download, send, transmit or in any other way post and/or distribute any content that is illegal, harmful, slanderous, unethical or violates intellectual property rights, promotes hatred and/or racial, ethnic, sexual, religious or social discrimination or is insulting to any persons and/or organizations;
  • violate third party rights, including without limitation, agents, partners of Happytravel.com, on the Website and/or cause harm in any way;
  • use our Website to copy, store, host, transmit, send, use, publish or distribute any material which consists of (or is linked to) any spyware, computer virus, Trojan horse, worm, keystroke logger, rootkit or other malicious computer software;
  • download, send, transmit or otherwise post and/or distribute unauthorized advertising information, spam (including spamdexing), lists of e-mail addresses of other people, pyramid schemes, multilevel marketing (MLM), Internet earning systems and e-mail businesses, chain letters as well as use the Website for participation in any of the above;
  • collect and store personal information of other users and clients without their proper authorization;
  • access, monitor or copy any content or information of this Website using any robot, spider, scraper or other automated means or any manual process for any purpose without our express written permission;
  • violate the restrictions in any robot exclusion headers on this Website or bypass or circumvent other measures employed to prevent or limit access to this Website;
  • take any action that imposes, or may impose, in our discretion, an unreasonable or disproportionately large load on our infrastructure;
  • deep-link to any portion of this Website (including, without limitation, the purchase path for any travel services) for any purpose without our express written permission;
  • “frame”, “mirror” or otherwise incorporate any part of this Website into any other website without our prior written authorization;
  • otherwise violate these Terms as well as any applicable laws and international treaties.

If we have reasons to believe that your use of this Website is fraudulent and/or illegal, we are entitled in our sole discretion to block, suspend or delete your account or deny the use of any Services. If you have conducted any fraudulent and/or illegal activity, Happytravel.com reserves the right to take any necessary legal action and you may be liable for monetary losses to Happytravel.com.

Prices, Additional Charges, Currency

Prices and Additional Charges

Happytravel.com strives to provide our Clients with the best and favorable price possible for stay in the Accommodations.

Some Accommodation suppliers may offer you cheaper rates for a specific stay at an Accommodation for the same room type. Such special offers may be accompanied by cancellation and refund restrictions. Before making any reservation, please check cancellation and refund conditions on our Website to know more about booking and cancellation/refund details.

All prices on our Website are per room for your requested period of stay and for the number of guests you indicated. Such prices may include applicable tax recovery, service charges and fees. What is included in the price for your requested Accommodation is displayed on the Website. Prior to final booking confirmation, please read carefully Accommodation description and policies to know more about services included in the price. In particular, breakfast is typically not included unless otherwise stated. Certain resort and other location hotels may charge additional hotel resort and other mandatory fees, local and tourist taxes to be collected directly from guests when they check in. The extra fee may also include extra bed for additional guest occupancy, resort fee for certain services, energy surcharges, baggage handling fees, newspaper delivery fees, in-room safe fees, housekeeping fees, etc. During high season the price for certain Accommodation will be higher and/or include price for a compulsory gala dinner.

You may contact our Customer Support if you have any doubts whether something is included in the price.

Happytravel.com is not responsible for any additional charges incurred by you during your stay in the Accommodation.

Currency

If a currency convertor is available on the Website, then the following terms apply. Accommodation rates provided in a currency other than the currency displayed on the Website are converted to the displayed currency at a rate determined by Happytravel.com, which may include a conversion and/or processing fee for certain currencies. Thus, the currency convertor is for information purposes only and shall not be relied upon as accurate and real time; actual rates may vary.

Bank and credit card fees

Please be aware that some banks and credit card companies impose fees for international transactions. As a result, your bank may convert the payment amount to your local currency and charge you a conversion fee. This means the amount listed on your credit or bank card statement may be in your local currency and therefore a different figure than the figure shown on the billing summary page for a reservation booked on the Website. In addition, a foreign transaction fee may be assessed if the bank that issued your credit card is located outside of your country of residence. The currency exchange rate and foreign transaction fee is determined solely by your bank on the day that they process the transaction. If you have any questions about these fees or the exchange rate applied to your booking, please contact your bank.

Booking Conditions

By making a reservation on our Website, you accept and agree to the relevant Accommodation booking conditions that may apply to your reservation and/or during your stay.

Certain Accommodation suppliers may request for reservations to be paid (wholly or partly and as required under the payment policy of the Accommodation) to the Accommodation supplier during the reservation process by means of secure online payment (all to the extent offered and supported by your bank).

Please be aware that you cannot make an online reservation for more than 8 rooms online for the same hotel/stay dates. If you wish to make a reservation for more than 8 rooms, contact our Customer Support by e-mail or by phone so that we can arrange for a group travel. You may be asked to sign a written contract and/or pay a nonrefundable deposit. If you made a reservation for more than 8 rooms in avoidance of these Terms, we may cancel your reservations and charge you a cancellation fee, if applicable.

Cancellation Policies

By making a reservation with an Accommodation supplier, you accept and agree to the relevant cancellation and no-show policy of the required Accommodation, and to any additional (delivery) terms and conditions of the Accommodation supplier that may apply to your reservation or during your stay, including for services rendered and/or products offered by the Accommodation supplier (the delivery terms and conditions of an Accommodation supplier can be obtained with the relevant Accommodation supplier). The general cancellation and no-show policy of each Accommodation supplier is made available on our Website on the Accommodation information pages, during the reservation procedure and in the confirmation email. Please note that certain rates or special offers are not eligible for cancellation or change. Please check the room details thoroughly for any such conditions prior to making your reservation. Please note that a reservation which requires down payment or (wholly or partly) prepayment may be cancelled (without a prior notice of default or warning) insofar the relevant (remaining) amount(s) cannot be collected in full on the relevant payment date in accordance with the relevant payment policy of the Accommodation and the reservation. Late payment, wrong bank, debit or credit card details, invalid credit/debit cards or insufficient funds are for your own risk and account and you shall not be entitled to any refund of any (non-refundable) prepaid amount unless the Accommodation agrees or allows otherwise under its (pre)payment and cancellation policy.

If you wish to review, adjust or cancel your reservation, please revert to the confirmation email and follow the instructions therein. Please note that you may be charged for your cancellation in accordance with the Accommodation supplier's cancellation, (pre)payment and no-show policy or not be entitled to any repayment of any (pre)paid amount. We recommend that you read the cancellation, (pre)payment and no-show policy of the Accommodation supplier carefully prior to making your reservation and remember to make further payments on time as may be required for the relevant reservation.

International Travel

Before travelling to international destinations we advise you to make sure that you meet certain travel prohibitions, warnings and requirements and that your travel documents such as passports and visas are in order and any other foreign entry requirements are met.

By offering Accommodations on the Website in particular international destinations, Happytravel.com does not represent or warrant that travel to such areas is advisable or without risk, and is not liable for damages or losses that may result from travel to such destinations.

Reviews

After your stay at the Accommodation, we may ask you to submit your guest review. You may opt to leave the review in our form. By submitting the review, you grant Happytravel.com the full, perpetual, free, transferable and irrevocable rights to use, view, copy, adapt, modify, distribute, license, sell, transfer, publicly display and perform, transmit, stream, broadcast, access, view and otherwise exploit submitted user content, including your name, on, through, by means of or to promote or market on the Website.

You acknowledge and agree that you are solely responsible for all submitted content. Accordingly, you represent and warrant that: (i) you either are the sole and exclusive owner of all content that you make available through the Website and Services or you have all rights, licenses, consents and releases that are necessary to grant to Happytravel.com the rights in such content, as contemplated under these Terms; and (ii) neither the content nor your posting, uploading, publication, submission or transmittal of the content or use of the content of Happytravel.com (or any portion thereof) on, through or by means of the Website and the Services will infringe, misappropriate or violate a third party’s patent, copyright, trademark, trade secret, moral rights or other proprietary or intellectual property rights, or rights of publicity or privacy, or result in the violation of any applicable law or regulation.

Proprietary Rights

Happytravel.com is the sole owner and lawful licensee of all rights, title and interests available on the Website as well as software required for our Services. You acknowledge and agree that the Website and Services contain proprietary and confidential information that is protected by applicable intellectual property and other worldwide laws. All title, ownership and intellectual property rights on the Website and its content shall remain with Happytravel.com, our affiliates or licensors of the Website content, as the case may be. All rights not otherwise claimed under the Terms or by Happytravel.com are hereby reserved.

You further acknowledge and agree that content contained in advertisements or information presented to you through the Services or by advertisers is protected by copyrights, trademarks (whether registered or being under registration), service marks, patents or other proprietary rights and laws. Except as expressly permitted by applicable law or as authorized by Happytravel.com or the applicable licensor (such as an advertiser), you agree not to modify, rent, lease, loan, sell, distribute, transmit, broadcast, publicly perform or create derivative works based on the Services, such content or the Website, in whole or in part.

To the extent that you would, wholly or partly, use or combine our (translated) content (including guest reviews) or would otherwise own any intellectual property rights in the Website or any (translated) content or guest reviews, you hereby assign, transfer and set over all such intellectual property rights to Happytravel.com.

You agree not to modify the Website and its software in any manner or form, nor to use modified versions of the Website and software, including, without limitation, for the purpose of obtaining unauthorized access to the Website and Services. You agree not to access the Services by any means other than through the interface that is provided by Happytravel.com for use in accessing the Services.

We may use services of third parties involved in the provision of the Services (e.g., the authentication and verification service providers, accommodation service providers, etc.). You may not violate proprietary rights and use any trademark, service mark or logo of such independent third parties without prior written approval from such parties.

No Warranties

You acknowledge and agree that all access and use of the Website is at your own risk. We cannot guarantee and do not warrant that such content and/or information is error-free, free of viruses, worms, free of harmful, illegal or other inappropriate language.

We do not warrant that the Website or Services will always be accessible and useable. We shall not be liable to you if the Website or Services are inaccessible or unusable in whole or in part, for any reason. Without prejudice to the generality of the foregoing, we will not be liable to you if the Website or Services are inaccessible or unavailable in whole or in part for any reason beyond our reasonable control or because we are carrying out maintenance, upgrades, developments or the like. Please install and keep up to date virus-checking software for your hardware and software systems.

All content, including software, products, services, information, text and related graphics contained within or available through the Website are provided “as is” and “as available”. Under no circumstances shall we be liable for any errors or omissions in the content or information on the Website. Happytravel.com makes no representations or warranties of any kind, either express or implied, as to the operation of this Website or the information, content or materials included on this Website. Happytravel.com cannot guarantee and do not warrant that such content and/or information is error-free, free of viruses, worms, free of harmful, illegal or other inappropriate language. Happytravel.com does not warrant or make any representations regarding suitability, availability, accuracy, reliability, completeness, or timeliness of any material of any kind contained within the Website for any purpose, including software, products, services, information, text and related graphic content. We cannot ensure that information and materials provided on the Website is accurate, correct, reliable, exhaustive or complete on every subject. The User is solely responsible for use of any reliance on this information.

Limitation of Liability

Under no circumstances shall Happytravel.com, including its subsidiaries, affiliates, officers, agents, licensors, employees, partners, licensors or others involved in creating, sponsoring, promoting or otherwise making available the Website and its content, be liable to any person or entity whatsoever for any direct, indirect, incidental, consequential or punitive damages or any damages or losses whatsoever.

Under no circumstances shall Happytravel.com, including its subsidiaries, affiliates, officers, agents, licensors, employees, partners, licensors or others involved in creating, sponsoring, promoting or otherwise making available the Website and its content, be held liable for any delay or failure or disruption of the content or Services delivered through the Website resulting directly or indirectly from acts of nature, forces or causes beyond our reasonable control, including without limitation, Internet failures, computer, telecommunications or any other equipment failures, server errors, misdirected or redirected transmissions, electrical power failures, strikes, labour disputes, riots, insurrections, civil disturbances, shortages of labour or materials, disease, pandemia, fires, flood, storms, explosions, Acts of God, war, governmental actions, orders of domestic or foreign courts or tribunals or non-performance of third parties.

Indemnification

You agree to indemnify and hold Happytravel.com and its subsidiaries, affiliates, officers, agents, licensors, employees, partners, licensors or others involved in creating, sponsoring, promoting or otherwise making available the Website and its content, harmless from any and all claims, damages, losses or liabilities, including reasonable attorneys' fees and expenses, made by any third party due to or arising out of any action, inaction or omission by you. If you use our Website or Services for or on behalf of a third party, such as a family member, partner or any third party, you are responsible for any error in the accuracy of information provided in connection with such use. In addition, you must inform such third party of all applicable terms and conditions, including these Terms, Privacy Policy, which shall also be applied to such third party.

Links to third party websites

This Website may contain links to websites operated by parties other than Happytravel.com. Such links are provided for your reference only. We do not control such websites and are not responsible for their contents or the privacy or other practices of such websites. Further, it is up to you to take precautions to ensure that whatever links you select or software you download (whether from our Website or third party websites) is free of such items as viruses, worms, trojan horses, defects and other items of a destructive nature. Our inclusion of links to such websites does not imply any endorsement of the material on such websites or any association with their operators.

Miscellaneous

Nothing in these Terms shall be interpreted as agency, partnership, joint venture, mutual activities, employment, franchiser-franchisee or any other relations not directly stated in these Terms.

If any provision of the Terms is held to be invalid, non-binding or unenforceable, the remaining provisions shall remain valid and be enforced. In such event, such invalid provision shall nonetheless be enforced to the fullest extent permitted by applicable law, and you will at least agree to accept a similar effect as the invalid, unenforceable or non-binding provision, given the contents and purpose of these Terms.

These Terms constitute the entire and exclusive understanding and agreement between you and Happytravel.com regarding the Website and Services, and any bookings or Accommodations made via the Website and Services, and these Terms supersede and replace any and all prior oral or written understandings or agreements between you and Happytravel.com regarding bookings or listings of Accommodations, the Website and Services.

You may not assign or transfer these Terms, by operation of law or otherwise, without prior written consent of Happytravel.com. Any attempt by you to assign or transfer these Terms, without such consent, will be null and of no effect. Happytravel.com may assign or transfer these Terms, in its sole discretion, without restriction. Subject to the foregoing, these Terms will bind and inure to the benefit of the parties, their successors and permitted assigns.

The failure of Happytravel.com to enforce any right or provision of these Terms will not constitute a waiver of future enforcement of that right or provision. The waiver of any such right or provision will be effective only if in writing and signed by a duly authorized representative of Happytravel.com. Except as expressly set forth in these Terms, the exercise by either party of any of its remedies under these Terms will be without prejudice to its other remedies under these Terms or otherwise. If for any reason an arbitrator or a court of competent jurisdiction finds any provision of these Terms invalid or unenforceable, that provision will be enforced to the maximum extent permissible and the other provisions of these Terms will remain in full force and effect.

For your convenience, these Terms may be translated to several languages. Such translation is provided for convenience only. In case of any discrepancy between English language version and translated versions, English language version shall prevail.

Happytravel.com may disclose the User’s identity and contact information, if requested by a government or law enforcement body, an injured third party, or as a result of a legal action, and Happytravel.com shall not be liable for damages or results thereof and User agrees not to bring any action or claim against Happytravel.com for such disclosure.

Notices

Any notice or other communication given or made under or in connection with the matters contemplated by these Terms shall be in writing and sent electronically.

Any such notice or other communication shall be sent to the following address: info@happytravel.com.

Notice to the User deems to be received by such User if and when Happytravel.com is able to demonstrate that communication, whether in physical or electronic form, has been sent to such User, or immediately after we post such notice on an area of the Website that is publicly accessible without charge.

You agree that all agreements, notices, demands, disclosures and other communications that Happytravel.com sends to you electronically satisfy the legal requirement that such communication should be in writing.

Applicable Law

To the extent permitted by law, these Terms and the provision of our Services shall be governed by and construed in accordance with the laws of the United Arab Emirates.

In case of any dispute, controversy or claim arising out of or in connection with the Terms, such dispute, controversy or claim shall be amicably settled by means of negotiations. In case the parties will not be able to amicably settle a dispute, controversy or claim, such dispute, controversy or claim shall exclusively be submitted to the competent courts in Dubai, the United Arab Emirates.

Taxation

You agree to comply with any applicable tax legislation and satisfy all your obligations, tax, withholding or otherwise as required by your country of residence.

Contact us

We encourage you to provide us with feedback, comments and suggestions for improvements to the Website and our Services. You may also have any questions to these Terms, please contact our Customer Support at info@happytravel.com.